FAQS

Here are the questions we get asked most often.

What time do you arrive for setup? We need approx. 40 minutes for setup so we will approximately 45 minutes prior to when you want us to start serving. Large events (over 100 people) require additional setup time.

What if we don’t want you setting up in the middle of the event (such as a wedding)? We can come earlier for setup if necessary or even the day before. However, there is an extra charge for early setup. Let us know if you need early setup.

How many hours do you stay? We will stay as long as you want us to. 😉 Normal service time is 1.5 hours. Over 100 guests, we stay 2 hours. If you want us longer, there is an extra fee for the extended service time. If you ask us to stay longer on the spot, we can’t guarantee our baristas will be able to stay.

What does your staff wear? For business and formal events, our servers wear black shirts, black pants, black shoes, a white tie (guys), and black aprons. For less formal and truck bookings, our staff dress more casual.

Do you serve alcohol? We can add alcohol to any of our beverages, however the event host is responsible for providing the alcohol. We also offer alcoholic bar drinks if you provide the alcohol.

How long have you been in business? Cleveland Espresso was founded in 2010 under the name Latte Living. The company was rebranded on January 1, 2016. Since then we have also expanded regionally under the company Cappuccino Crew.

Do you have a store or coffee shop? No. We are entirely mobile.

How can I buy your smoothies? At this time we are not offering our beverages for individual sale.

How far do you travel? Our local service area is the Greater Cleveland area as far west as Avon Lake, as far east as Euclid, and as far south as Medina. We do travel further but further distances would incur travel fees. For Columbus and other areas 2 or more hours away, we suggest Cappuccino Crew, our sister company.

How do I book an event? Use the “Contact Us” button and we will provide a quote. If you are happy with our price, we will send you a service agreement by email. Your event is confirmed when we receive your service agreement and deposit (50%).

Do you request payment upfront? We require a 50% deposit to hold your date.

How much do you charge? Each event is unique so pricing varies depending on several things – such as number of guests, location, timeframe, and beverage choices. Please contact us for a pricing. Our minimum is $325 for our standard espresso bar.

What kind of events do you do? We do corporate functions, conventions, weddings, grand openings, and similar events. We do not do customer paid events. We don’t do children’s events (such as birthday parties or graduation parties).

Can we change our guest count? Yes. You can change your guest count up to 10 days prior to your event.

Do we get a refund if we have less people than expected? No. We do not offer refunds because most of the items we bring with us are perishable and cannot be reused. Be sure to adjust your guest count if necessary at least 10 days before your event.

If you have additional questions, please reach out to us!